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FAQ

Frequently Asked Questions

Quick answers to common questions about booking, pricing, and services on Rusho.

Rusho is Ghaziabad's on-demand home services platform. We connect you with trained, background-verified professionals for cleaning, home help, errands, babysitting, and more — booked in minutes through our app or website.

You can book bathroom cleaning, kitchen cleaning, home helper, errand services, mechanic services, baby sitter, car washing, and pet sitter. Each service has transparent pricing and a clear list of what's included.

Download the Rusho app, choose your service, pick a date and time, and confirm your booking. You can track your expert live once the booking is assigned. You can also browse services on our website and book through the app.

We currently serve Wave City, Aditya World City, and nearby residential communities in Ghaziabad. We're expanding coverage across the city — contact us if you'd like to check availability in your society or sector.

Yes. Every Rusho professional goes through identity verification, background checks, and skill training before joining the platform. We monitor service quality through customer feedback and regular reviews.

Pricing is transparent and shown upfront before you confirm a booking. Rates vary by service — for example, bathroom cleaning starts at ₹299 and home helper at ₹199/hr. Visit our Services page for detailed pricing and inclusions.

You can pay through the Rusho app using UPI, cards, net banking, and wallet. Payment is processed securely at the time of booking or as shown in the app for your selected service.

Yes. You can cancel or reschedule from the app before your service time. Cancellations made within 2 hours of the scheduled slot may attract a cancellation fee. Refunds, where applicable, are processed as per our refund policy.

Your satisfaction matters to us. If something doesn't meet expectations, reach out to our support team within 24 hours of the service. We'll review your feedback and work toward a fair resolution, including a re-service where appropriate.

You can email us at hello@rusho.in, call +91 76680 12882, or use in-app support. Our team is available to help with bookings, rescheduling, payments, and any service-related queries.

Still have questions? Contact our support team